jet99 Terms and Conditions

The following words used in these terms have specific meanings:

• "Platform" — The jet99 website, mobile interface, and all associated services.
• "User" or "Member" — Any person who has registered with jet99 and is using the services.
• "Account" — The personal user profile created through registration on the platform.
• "Bet" — Participation in any game or sporting event by placing money.
• "Bonus" — Additional funds or benefits provided by jet99 as an incentive.
• "Wagering Requirement" — The number of times bonus funds must be wagered before they can be withdrawn.
• "BDT" or "৳" — Bangladeshi Taka, the primary currency of this platform.

To register with jet99 and use the services, you must meet the following conditions:

• You must be 21 years of age or older.
• You are opening the account in your own name, for yourself, and for personal purposes.
• All information provided during registration is true, accurate, and complete.
• Each person may operate only one account.
• You have not previously been banned from jet99.

During the registration process you will need to provide a valid email address, mobile number, and password. You are solely responsible for keeping your account secure. Do not share your password with anyone.

Each member is fully responsible for managing their own account. The following must be strictly observed:

• Keep your login details (email and password) confidential at all times.
• Do not allow anyone else to use your account.
• If you suspect unauthorized access to your account, contact support immediately.
• Changes to personal information (such as email or mobile number) must be made through support.
• Log out at the end of each session on every device.

jet99 reserves the right to temporarily suspend an account without notice if suspicious activity is detected. The member will be notified by email in such cases.

jet99 provides deposit and withdrawal services through popular mobile banking platforms in Bangladesh.

4.1 Deposits

• Minimum deposit amount: ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposits are generally credited to the account instantly.
• No additional charges apply to deposits, though your payment provider may have their own fees.

4.2 Withdrawals

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawal requests can only be made via the same method used for the deposit.
• Withdrawals may be held until the account is fully verified.
• Meeting the wagering requirement is mandatory before bonus balance can be withdrawn.

jet99 offers various bonuses and promotional offers for new and existing members. Each bonus has its own terms and conditions which apply accordingly.

5.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit up to a maximum of ৳15,000.
• A 20x wagering requirement must be met to use this bonus.
• The welcome bonus applies only once per new account.
• After claiming the bonus, the wagering requirement must be met within a specified time limit.

5.2 General Bonus Terms

• Another bonus cannot be claimed while one is already active.
• Bonus funds cannot be withdrawn directly — they can only be used through wagering.
• If bonus abuse is found, the bonus and any associated winnings will be forfeited.
• jet99 reserves the right to modify, suspend, or cancel bonus offers at any time.
• The VIP program offers weekly cashback across three tiers: Bronze, Silver, and Gold.

All gaming and betting activities on jet99 are conducted under the following rules:

• All bets are considered final and cannot be changed except in the case of a technical error.
• Game results are determined by a Random Number Generator (RNG), which ensures fairness.
• In live casino games, the dealer's decision is final.
• If a sports betting event is cancelled, the bet amount will be refunded.
• A bet will not be accepted if the account does not have sufficient balance.
• If a technical issue occurs in any game, the bets for that round will be cancelled and the funds will be returned.

jet99 is committed to ensuring fair play. If any player attempts to cheat the game system or exploits a software error, all winnings gained will be cancelled.

The following activities are strictly prohibited on jet99 and if such activity is detected, the account will be closed immediately:

• Creating or operating multiple accounts.
• Using multiple identities to abuse bonus benefits.
• Participating in any money laundering or illegal financing activity.
• Using hacking, viruses, or malicious software.
• Using any bot or automated software to influence game results.
• Colluding with other players to win bets.
• Impersonating jet99 staff to deceive others.
• Operating an account on behalf of a minor.

All content on the jet99 platform — including logos, designs, graphics, software, text, images, and other elements — is the exclusive intellectual property of jet99.

• Users may use the platform for personal and non-commercial purposes.
• Copying, distributing, or using any content for commercial purposes without written permission is prohibited.
• jet99 trademarks or brand names may not be used without authorization.
• Content from third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) remains their own property.

To the maximum extent permitted by applicable law, jet99 accepts no liability for the following:

• Gaming being interrupted due to internet connection or device issues.
• Disruption to the services of a third-party payment provider.
• Account security being compromised due to user negligence or carelessness.
• Services being unavailable due to force majeure events (natural disasters, war, government restrictions).
• Financial losses resulting from losing in a game.

jet99 strives to ensure continuous service improvement and is committed to resolving technical issues promptly.

10.1 Termination by the User

Any member may request account closure at any time via 24/7 live chat or email. All eligible balance must be withdrawn before the account is closed.

10.2 Termination by jet99

jet99 may terminate or suspend an account for the following reasons:

• Serious breach of these terms and conditions.
• Providing false identity or age-related information.
• Fraudulent or suspicious financial transactions.
• Account inactive for an extended period (more than 12 months).
• Failure to meet legal or regulatory requirements.

If the terms have not been breached, any eligible balance will be returned prior to account termination.

jet99 believes that gaming is a form of entertainment, not a source of income. We place the highest importance on the mental and financial well-being of all our members.

• You can set your own spending limits — daily, weekly, or monthly deposit limits can be set through support.
• You can request the self-exclusion feature to temporarily take a break from gaming.
• If any signs of a gaming problem appear, our support team is ready to assist you.
• Use parental control software on your device to keep minors away from gaming.

Read our Responsible Gaming page for detailed guidelines.

Any disputes between jet99 and members will be resolved through the following process:

• Step 1: Contact the support team directly via 24/7 live chat.
• Step 2: If unresolved through live chat, send a detailed email to [email protected].
• Step 3: If no satisfactory resolution is reached by email, the matter will be escalated to senior management within 72 hours.

Providing the transaction date, amount, and a detailed description of the issue when submitting a dispute will allow for a faster resolution. jet99 commits to reviewing all disputes fairly and impartially.

jet99 reserves the right to modify these terms and conditions at any time. The following process will be followed for any changes:

• Members will be notified by email or through the platform in the case of important changes.
• The date on which changes take effect will be noted at the top of this page under the "Last Updated" section.
• Continued use of the platform after any changes will be considered as your acceptance of the new terms.
• If you do not agree to the new terms, you may request to close your account.

Contact us for any questions or inquiries regarding these terms and conditions:

• 24/7 live chat support — in Bengali, directly through the platform.
• Email: [email protected]

Our support team is able to provide assistance in Bengali and is always ready to resolve your issues promptly.

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21+   This platform is for those aged 21 and above only. Gambling can cause addiction — play responsibly. Visit the Responsible Gaming page for more details.