jet99 Privacy Policy

jet99 is a trusted online gaming platform in Bangladesh offering cricket betting, live casino, slots, and other entertainment services. We believe that protecting user privacy is a fundamental responsibility.

This privacy policy applies to the following:

• The jet99 website (jet99.cam) and all its subdomains
• Our mobile platform and applications
• All communications carried out via live chat and email
• Registration, login, financial transactions, and gameplay activities

This policy also applies to those who only browse our website but are not registered users. We are not responsible for the privacy policies of any third-party websites or services.

We collect information from users in various ways. The information collected is used for specific purposes and is not disclosed to third parties.

2.1 Information You Provide Directly

When registering or using an account, you voluntarily provide the following information:

• Full name, date of birth, and national identity card details
• Email address and contact details
• Password and security questions (stored in encrypted form)
• Financial information — bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (where applicable)
• A copy of your national identity card or passport for identity verification

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Login time, session duration, and page navigation details
• Gameplay history, bet amounts, and transaction records
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may lawfully receive information from third-party verification services. Relevant information may also be shared in the context of payment processing.

jet99 uses the collected information for specific and lawful purposes as described below. Information is not used for any unauthorized purpose.

3.1 Account Management

• Creating, verifying, and maintaining active accounts
• Ensuring secure login and identity authentication
• Saving account settings and preferences
• Age verification — ensuring services are available only to those aged 21 or above

3.2 Financial Transactions

• Processing deposits and withdrawals (including bKash, Nagad, Rocket, and Upay)
• Maintaining transaction records and resolving disputes
• Preventing financial fraud and money laundering

3.3 Service Improvement

• Identifying and resolving technical issues on the platform
• Personalizing the user experience
• Analyzing data for the introduction of new games and features
• Monitoring behavior to ensure responsible gaming

3.4 Communication and Support

• Providing 24/7 live chat support
• Sending important account notifications by email
• Informing you about relevant promotional offers (subject to your consent)

jet99 uses industry-standard security technology to keep your personal and financial information secure. Our security infrastructure is continuously updated.

4.1 Technical Security

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption
• Password Hashing: Stored passwords are always encrypted using strong hashing algorithms
• Two-Factor Authentication: An additional security layer for accessing your account
• Firewall and Intrusion Detection: Prevention of unauthorized access

4.2 Organizational Security

• Only a limited number of staff have access to personal information
• Regular staff training on data protection policy is conducted
• A rapid response plan is in place for data breach incidents
• Regular security audits and vulnerability assessments are conducted

jet99 does not sell or rent your personal information. However, necessary information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information is shared with trusted technology partners who assist in operating our platform. These partners include payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed when required to comply with laws, court orders, or directions from regulatory authorities. This includes obligations related to anti-money laundering.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, we will notify users in advance.

5.4 With Your Consent

Outside the cases mentioned above, your information is not shared for any other purpose without your explicit consent.

The jet99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the platform; stores login sessions and security tokens
• Performance Cookies: Used to monitor page load speed and technical issues
• Preference Cookies: Remembers language, theme, and other user-selected settings
• Analytics Cookies: Collects anonymous data to understand which pages are used most

6.2 Cookie Controls

Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may affect some core functionality of the platform.

We retain your information for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: All relevant information is retained while the account remains active
• Closed Accounts: After an account is closed, financial transaction records are retained for a set period as required by law
• Log Data: Server logs are generally retained for up to 90 days
• Legal Disputes: Where there is an active legal matter, relevant information is retained until the dispute is resolved

Once the retention period ends, information is securely deleted or anonymized.

As a jet99 user, you have the following rights regarding your own information:

8.1 Access and Portability

You have the right to request a copy of the information we hold about you. Where applicable, we will provide your information in a commonly usable format.

8.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. Some information can be changed directly in account settings; for others, please contact our support team.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations or active disputes.

8.4 Right to Withdraw Consent

Consent given for marketing communications may be withdrawn at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

jet99's services are for those aged 21 or above only. We do not knowingly collect information from minors.

An age verification process is carried out at the time of registration. If we learn that information from a minor has been collected, we will immediately close that account and delete the related information.

If you believe a minor has created an account on our platform, please notify our support team immediately.

Our servers and technology infrastructure may be located in multiple countries. Even if your information is transferred outside Bangladesh, we ensure that equivalent security measures are maintained.

For international data transfers, we follow standard contractual arrangements and security measures that keep your information adequately protected.

This privacy policy may be updated from time to time due to business needs, legal changes, or technological developments.

For significant changes, we will:

• Post a clear notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the page

Continuing to use our services after an updated policy is published will be considered acceptance of the new policy's terms.

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our team provides 24/7 support in accordance with Bangladesh Standard Time (BST).

When contacting us via live chat for privacy-related requests, please mention "Privacy Request" so our team can assist you promptly.